How should I send trade paperwork for a discount?
Please send all trade paperwork to our dedicated support email at support@vintage-faucets.com, and we'll assist you with your discount application.
Is it solid brass on the outside? Or just a gold finish?
At Vintage Faucets, we pride ourselves on authenticity. All our faucets are made from real solid brass without any coloring or coating, ensuring durability and a premium finish.
Is the valve included with the wall-mount bathroom faucet?
Yes, every wall-mount bathroom faucet comes with a high-quality brass rough-in valve and all necessary parts for installation.
Is the valve included with the showers?
Absolutely, our shower systems also include a high-quality brass rough-in valve along with all required installation components.
Doesn't the faucet come with a drain?
Our bathroom faucets are sold without drains, which are available separately to allow for a customized fit to your specific needs.
What is your return policy?
We offer a 30-day return policy. If you're not completely satisfied with your purchase, you can return it within 30 days for a refund or exchange.
Do you have any warranty on your products?
Yes, we provide a 5-year warranty on all our products. This covers any defects in material or workmanship, and we will provide any replacement parts needed during the warranty period.
How to place a customized order?
For customized orders, please reach out to us at support@vintage-faucets.com with your specifications, and our team will guide you through the process to ensure your specifications are met perfectly.
Is it possible to expedite shipping?
Expedited shipping can be arranged. Please contact us at support@vintage-faucets.com before placing your order to ensure we can meet your timing requirements.
How Does Vintage Faucets Ensure Secure Payments?
To guarantee the safety of transactions, the company employs multiple layers of security measures.
- Top-Tier Payment Gateways : We use the most Trusted payment gateway Stripe that provides robust security features, ensuring encryption and protection of sensitive financial information.
- Encryption Technology : Advanced encryption technology, such as SSL, is utilized to protect data as it travels across networks. This ensures your personal and payment details remain confidential.
- Regular Security Audits : Vintage Faucets conducts frequent security audits and assessments to identify and resolve potential vulnerabilities. This proactive approach fortifies their payment systems against threats.
- Two-Factor Authentication (2FA) : Implementing 2FA adds an extra layer of security, requiring customers to verify their identity through an additional method, like a text message or authentication app.
- Compliance with Standards: Adherence to industry standards such as PCI-DSS (Payment Card Industry Data Security Standard) further underscores their commitment to maintaining a secure payment environment.
By combining these comprehensive security measures, Vintage Faucets ensures that your transactions are not only convenient but also secure and trustworthy.