Our Warranty
At Vintage Faucets, we are committed to delivering high-quality craftsmanship with every product. We proudly offer a 5-year warranty on all our fixtures to ensure your satisfaction and peace of mind.
What Our Warranty Covers
Our 5-year warranty protects against:
- Manufacturing Defects: Any defect that arises from the production process, including issues with the craftsmanship or materials.
- Damage During Shipping: If any part arrives damaged due to handling during shipping, we will replace the affected component at no cost.
- Functional Failures: Includes faucet leakage or other performance issues that hinder normal operation.
- Parts Replacement: Free replacement of damaged or defective parts due to normal use.
Warranty Limitations
Our warranty does not cover:
- Natural wear and tear that may develop on unlacquered brass finishes over time, including patina changes.
- Damages resulting from misuse, neglect, improper installation, or alterations.
- Replacement costs for parts that are lost or misplaced after installation.
How to Submit a Warranty Claim
To file a warranty claim, please:
- Contact Our Support Team through email at support@vintage-faucets.com or call our customer service hotline.
- Provide Proof of Purchase along with photos or videos of the defect or damage.
- Arrange for Replacement or Return: Our team will guide you on the next steps for replacement or return.
Replacement Parts and Repairs
Where possible, we will send replacement parts to address the issue. If a repair is required and parts are not available, we will replace the entire fixture.
Commitment to Customer Satisfaction
We value our customers and are dedicated to ensuring that your experience with Vintage Faucets is exceptional. If you have any questions regarding our warranty or need assistance, please reach out to us anytime.
Thank you for choosing Vintage Faucets!